FAQs and Legal Stuff

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What do I get in return, every time I pay SpiderGo?

You get a monthly service every month. The service you receive every month is access to online courses, Podcasts, videos, eBooks and weekly fitness videos. There are different packages which unlock different products - the more you pay the more you get.

Are the fitness trainers Certified?

Yes, fitness trainers are Certified.

Are the courses registered?

No, the courses are Short Courses, do not hold academic credits and are not registered.

Is the company registered?

Yes, the company is registered as: Digital Learning Solutions Group (Pty) Ltd. Reg: 2022/262522/07

Is the company or its Directors financially registered or medical professionals?

No, the company and its Directors are not financially registered or medical professionals, nor purport to offer any financial, or medical related advice.

Can I cancel at any time?

Yes, you can cancel at any time. There is normally a 30 day period to settle any outstanding costs. If you cancel you will not be liable to pay for the remainder of your services, nor receive any due commissions if you are an Affiliate.

How much will this cost me in total?

You pay in advance every month for your products. At the time of print the minimum cost is R49 per month. Please check website for price increases.

There may also be bank charges, and penalties should there be issues with your payments.

What are the legal considerations around MLM?

In South Africa, the main legal source relating to MLM is found in the Consumer Protection Act, 2008. Part F. Section 43.

If I have any questions, who can I contact?

The best way is to email us at enquiries@spidergo.co.za

What other companies operate the same way as SpiderGo?
There are thousands of companies globally that operate as MLM companies such as Cell C, AvBob, Avon and Herbalife. 

What happens to my commission if I don’t pay for the month?

If you do not pay in full for the month for your course, irrespective of who is at fault, there will be no commission paid to you, nor will your upline receive any due commissions from you. 

Where do commissions come from?

Commissions are paid from the sale of products and services.

Do I have to participate in the MLM structure, or can I just buy the products?

You don’t have to participate in the marketing scheme. You can just buy the products.

What is MLM?

“MLM” stands for Multi Level Marketing, also known as Network Marketing. If the source of earnings derived from a person’s involvement in a MLM is predominately from converted product sales, it is indicative of a legitimate and legal MLM business model, such as with SpiderGo. 

What happens if I can't or don't pay for the products?

If we do not receive your monthly payment, and you are an affiliate, you do not receive the product for that month and your position within the network becomes temporarily frozen and no commissions will be paid to you, nor will your upline receive a commission from you. 

What is my upline and my downline?

Your upline are all the members above you in the network. Your downline are all the members below you in your network.

Your immediate upline member is the person situated directly above you in the network. They enroled you.

What is an introducer?

An introducer is the person who signs you up (introduces you) to the network. Its the same as an enroler.

Is my immediate upline member and my introducer the same?

Yes. 

What are the SERIES A & B Pre-launches?

These are events designed to onboard early members prior to the main launch of SpiderGo. 

Can I start any Subscription level?

Yes, you can view the different products and prices on the Products page.

How old do I need to be to sign up?

You need to be 18 years of age.

Can a company, organisation or Trust sign up?

No, only a person may sign up.

SpiderGo and Health & Wealth are brands of Digital Learning Solutions Group (Pty) Ltd. Registration number: Reg: 2022/262522/07.

The courses are short courses in nature, do not carry academic credits and are not registered. They are offered as courses of completion.

The company develops and sells online digital services to retailers. It endevours to maintain a higher percentage of retailers to network affiliates.

SpiderGo is a legitimate network marketing company and follows the laws of the Credit Protection Act & Consumer Protection Act, 2008. Part F. Section 43.

(1) In this section— (a) ‘‘consideration’’ has the meaning set out in section 1, except that it does not include— (i) the purchase of any goods at cost to be used in making sales, or not for resale; (ii) the purchase of any goods in exchange for which the seller of those goods offers to repurchase the participant’s products under reasonable commercial terms; or (iii) the participant’s time and effort in pursuit of sales or recruiting activities; and (b) ‘‘participant’’ means a person who is admitted to a scheme for consideration. (2) A person must not directly or indirectly promote, or knowingly join, enter or participate in— (a) a multiplication scheme, as described in subsection (3); (b) a pyramid scheme, as described in subsection (4); (c) a chain letter scheme, as described in subsection (5); or (d) any other scheme declared by the Minister in terms of subsection (6), or cause any other person to do so. (3) A multiplication scheme exists when a person offers, promises or guarantees to any consumer, investor or participant an effective annual interest rate, as calculated in the prescribed manner, that is at least 20 per cent above the REPO Rate determined by the South African Reserve Bank as at the date of investment or commencement of participation, irrespective of whether the consumer, investor or participant becomes a member of the lending party. (4) An arrangement, agreement, practice or scheme is a pyramid scheme if— (a) participants in the scheme receive compensation derived primarily from their respective recruitment of other persons as participants, rather than from the sale of any goods or services; or (b) the emphasis in the promotion of the scheme indicates an arrangement or practice contemplated in paragraph (a). (5) An arrangement, agreement, practice or scheme is a chain letter scheme if— (a) it has various levels of participation; 5 10 15 20 25 30 35 40 4592 (b) existing participants canvass and recruit new participants; or (c) each successive newly recruited participant— (i) upon joining— (aa) is required to pay certain consideration, which is distributed to one, some or all of the previously existing participants, irrespective of whether the new participant receives any goods or services in exchange for that consideration; and (bb) is assigned to the lowest level of participation in the scheme; and (ii) upon recruiting further new participants, or upon those new participants recruiting further new participants, and so on in continual succession— (aa) may participate in the distribution of the consideration paid by any such new recruit; and (bb) moves to a higher level within the scheme, until being removed from the scheme after reaching the highest level. (6) The Minister, by regulation made in accordance with section 120, may declare any arrangement, agreement, practice or scheme to be a scheme contemplated in subsection (2)(d), if it is similar in purpose or effect to a scheme contemplated in that subsection.

It is noted that SpiderGo pays members a commission based on a percentage of the goods that a member sells. Members may elect not to participate in the commission scheme but rather pay a monthly subscription fee for the goods received.

The goods at the time of writing are digital products.

Due to the nature of the product, there is no need to stockpile “products” and risk not selling them.

In the normal sequence of the subscription membership, members can elect to cancel their course at any time and are not liable to pay back any monies, nor incur any future expense, save for reconciling commissions and any reasonable expenses. Members will not receive any certificate of completion should they not complete a course.

Due to the short nature of the courses, SpiderGo courses are non-registered courses and do not carry academic credits and may not be transferable to other academic institutions. Courses are less than 1 year and thus are categorised as Short Courses.